Our Values

Compassion

Key result: Our clients and their families feel cared for and supported.

Key actions:

• Work with a spirit of universal faith, hope, and love.
• Demonstrate exceptional care and kindness to others. Be led by our hearts.
• Be respectful. Treat others the way they wish to be treated.
• Listen closely, show empathy, and respond to the needs of others.
• Be friendly. Let our smiles be seen and felt.

Excellence

Key result: We provide home health care to our clients with the highest professional, ethical, and safety standards.

Key actions:

• Consistently demonstrate the highest level of skill, competence, and sound judgment in our work.
• Demonstrate honesty, commitment, and loyalty to our clients and their families, to fellow employees, and to our organization.
• Strive to provide the very best service to our clients. Set specific goals and work hard and efficiently to achieve them.
• Continuously improve our work through evaluation, education, and training.
• Recognize and reward those who set and maintain the highest standards of excellence.

Reliability

Key result: Our clients and their families can rely on us and are able to live their lives to the fullest, with a sense of well-being, dignity, and trust.

Key actions:

• Keep our commitments as promised.
• Consistently deliver expected services.
• Fulfill our clients’ needs promptly and thoroughly.
• Be creative, flexible, and determined—get the job done for our clients.
• Communicate clearly and consistently with clients and fellow employees.